Shipping
Now enjoy FREE SHIPPING via FedEx on all orders
Overnight Air Shipping also available for an additional fee
Free shipping offer excludes Alaska and Hawaii which require expedited shipping via FedEx Air
Below are the answers to some of the most frequent questions about how we ship your order. If the answer to any question you have is not found here, please do not hesitate to contact us using our handy Contact Us form,and we'll be happy to assist you further.
Q. How much do you charge for shipping?
A. Absolutely Nothing! Right now we are running a promotion offering FREE SHIPPING on all orders. You pay nothing to ship anywhere in the lower 48 United States. Note: orders to Alaska and Hawaii, as well as optional overnight air shipments you request, will be charged an additional fee, however.
Q. Can you ship my order via Overnight Air service?
A. Yes, we can ship via FedEx Overnight Air if you request this optional service during checkout. You will see the additional charge for an overnight air shipment during the checkout process prior to payment.
Q. Is it safe to ship meat across the country?
A. Yes it is, and our shippers have 30 years experience doing just that. All our products are shipped frozen, in vacuum-sealed packages. Your order will be hand-packed into a Styrofoam cooler and more than enough dry ice will be added to ensure it stays frozen during the entire journey. When the product arrives at its destination, it will be in perfect condition to be either stored in the freezer or thawed and cooked. For more information on our packaging see Deep-Freeze Packaging.
A. Yes it is, and our shippers have 30 years experience doing just that. All our products are shipped frozen, in vacuum-sealed packages. Your order will be hand-packed into a Styrofoam cooler and more than enough dry ice will be added to ensure it stays frozen during the entire journey. When the product arrives at its destination, it will be in perfect condition to be either stored in the freezer or thawed and cooked. For more information on our packaging see Deep-Freeze Packaging.
Q. How do you ship my order?
A. We ship all of your orders via the best common carrier available, FedEx. At checkout you can choose from available shipping options such as Ground or Next-Day Air. Regardless of which option you choose, you can be assured your order will be arrive safely and ready to be thawed and cooked.
A. We ship all of your orders via the best common carrier available, FedEx. At checkout you can choose from available shipping options such as Ground or Next-Day Air. Regardless of which option you choose, you can be assured your order will be arrive safely and ready to be thawed and cooked.
Q. When do you ship?
A. All orders are shipped Monday-Wednesday. Shipping times vary depending upon when and where the order is being shipped as we must ensure the pershiable order does not sit idle with the carrier over the weekend. This may require us to hold your order a few extra days and ship it the following week to avoid any problems. You will receive an email with an estimated delivery date and a tracking number as soon as we ship it. If you would like a more specific shipping time estimate, information about expedited shipping, or have any questions about shipping, please call customer care at 888-79 STEAK and we will be happy to assist you further.
A. All orders are shipped Monday-Wednesday. Shipping times vary depending upon when and where the order is being shipped as we must ensure the pershiable order does not sit idle with the carrier over the weekend. This may require us to hold your order a few extra days and ship it the following week to avoid any problems. You will receive an email with an estimated delivery date and a tracking number as soon as we ship it. If you would like a more specific shipping time estimate, information about expedited shipping, or have any questions about shipping, please call customer care at 888-79 STEAK and we will be happy to assist you further.
Q. Can I track my delivery?
A. Yes. Simply go to the "Track Order" link at the top of our web site, or use the tracker number sent to you in the shipping confirmation email, at FedEx.com to track your order as it makes its way to its final destination.
A. Yes. Simply go to the "Track Order" link at the top of our web site, or use the tracker number sent to you in the shipping confirmation email, at FedEx.com to track your order as it makes its way to its final destination.
If you have any questions or concerns about your order or its shipping status, you can also contact customer service using our Contact Us form or call us at 888-79 STEAK and a representative will be happy to look up your tracking number, and inform you of your package's progress.
Q. Does someone need to be home when FedEx delivers my order?
A. No, we have requested that FedEx leave the package in a safe place at its destination rather than require a signature to ensure you receive your order without delay. Plenty of dry ice is added to each order to ensure it can stay frozen for one day over the expected transit time, just in case there is a delay in delivery. If for any reason you think that delivery in your area may be a problem on the day shown on your order status, for example a Saturday delivery to your place of work, then please contact customer service using our Contact Us form so that we may coordinate with FedEx and ensure your order gets delivered quickly and efficiently.
A. No, we have requested that FedEx leave the package in a safe place at its destination rather than require a signature to ensure you receive your order without delay. Plenty of dry ice is added to each order to ensure it can stay frozen for one day over the expected transit time, just in case there is a delay in delivery. If for any reason you think that delivery in your area may be a problem on the day shown on your order status, for example a Saturday delivery to your place of work, then please contact customer service using our Contact Us form so that we may coordinate with FedEx and ensure your order gets delivered quickly and efficiently.